Cyber Incident Response Lead (24/7 On-Call)

Global Payments; Corpus Christi (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Global Payments is seeking a skilled Incident Manager to coordinate containment and post‑incident activities within the GCIM team. You will work with GSOC, perform root cause analysis, and document actions to prevent recurrence.

You will communicate with executives and stakeholders during incidents and align remediation with risk management processes. Ideal candidates have 2+ years in incident management or incident response, strong cross‑functional communication skills, and knowledge of SIEM

Qualifications

• Bachelor's degree in Computer Science, Info Security, or related field, or relevant work experience.
• Typically minimum 2 years of experience in Incident Management or Incident Response.
• Knowledge of network operations or engineering or system administration on Unix, Linux, Mac, or Windows.
• Strong verbal and written communication skills.
• Ability to facilitate meetings and drive resolutions.

Responsibilities

• Coordinate incident response in line with the security incident response plan.
• Chair Post Incident Reviews and document Root Cause Analyses.
• Provide 24x7 on-call incident management support on rotation.
• Stay up to date with new and emerging threats affecting information assets.
• Provide executive level written communication related to incidents.
• Coordinate remediation with Bug Bounty findings and risk management.

Skills

Incident management

Security operations

Communication skills

Education

Bachelor's degree in Computer Science/Info Security

Tools

SIEM

Google Workspace

JIRA

Job description

Global Payments is seeking a skilled Incident Manager to coordinate containment and post‑incident activities within the GCIM team. You will work with GSOC, perform root cause analysis, and document actions to prevent recurrence.

You will communicate with executives and stakeholders during incidents and align remediation with risk management processes. Ideal candidates have 2+ years in incident management or incident response, strong cross‑functional communication skills, and knowledge of SIEM