Global Enterprise Implementation Lead

Brex; Utah; Hybrid; USD 129,000 - 161,000; Full time

Benefits offered by this job

Hybrid in Salt Lake City office

Remote work up to 4 weeks per year

Job summary

Brex is seeking an Enterprise Implementation Consultant to serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. This hybrid role blends project management, product expertise, and customer empathy across global implementations.

Based in Salt Lake City with a hybrid schedule, you will drive adoption, design workshops, and coordinate cross-functional teams with Sales, Customer Success, and Partnerships to deliver value and smooth

Qualifications

• 4+ years in customer-facing SaaS or consulting roles.
• Experience managing complex, enterprise-level projects.
• Excellent communication and problem-solving skills across functions.

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches. This includes scoping customer outcomes, creating project plans, mobilizing stakeholders, configuring and testing the platform, and overseeing accounting software integrations.
• Serve as a strategic consultant by working closely with customers to discover their business needs, leading design workshops, and coaching them on how to best use Brex to solve their challenges.
• Drive customer success and adoption by developing strategies to ramp up spending activity, and providing global change management planning to guide clients on their communication approach, training materials, and execution.
• Manage and cultivate customer relationships by building multi-threaded connections from senior leaders to day-to-day stakeholders, managing expectations, and working diligently to provide solutions to any challenges.
• Act as a key cross-functional partner within the Brex account team, collaborating with Sales, Customer Success, and Partnerships to deliver a smooth customer experience and align on partner-led solutions.
• Influence product development by adapting quickly to product changes, communicating them strategically to stakeholders, and providing a key voice into future iterations of the product roadmap.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Skills

Customer-facing SaaS

Project management

Communication skills

Problem-solving

Tools

ERP software

Job description

Brex is seeking an Enterprise Implementation Consultant to serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. This hybrid role blends project management, product expertise, and customer empathy across global implementations.

Based in Salt Lake City with a hybrid schedule, you will drive adoption, design workshops, and coordinate cross-functional teams with Sales, Customer Success, and Partnerships to deliver value and smooth