Global Enterprise CSM (Russian Speaker) — Drive Adoption & Growth

AppsFlyer; Warsaw (IN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

AppsFlyer is hiring an Enterprise Customer Success Manager who speaks Russian to guide large enterprise clients through adoption and value realization. You will collaborate with global teams to ensure strategic alignment, training, and ongoing success across product and analytics.

In this role, you’ll own post-sale customer journeys, drive renewals and upsell opportunities with Sales, and serve as the trusted advisor on SDKs, APIs, and data workflows.

Formación

• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role within B2B SaaS.
• Native-level Russian and strong written and spoken English proficiency.
• Strong understanding of the mobile marketing or digital analytics ecosystem.
• Technical and analytical orientation with the ability to grasp SDKs, APIs, or data workflows.
• Familiarity with product management processes and working cross-functionally.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel to meet clients or attend conferences (2–5 times per year).

Responsabilidades

• Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals.
• Own the customer journey post-sale, including training, feature adoption, and strategic business reviews.
• Act as the bridge between clients and internal teams by sharing feedback with Product and R&D.
• Provide proactive updates on product releases, changes, and relevant content.
• Identify and lead upsell opportunities in collaboration with Sales.
• Facilitate webinars, workshops, and education sessions tailored to client needs.
• Partner with Marketing, Sales, and Partners teams to support growth in the region.

Conocimientos

Customer Success

Account Management

B2B SaaS

Herramientas

SDKs

APIs

SQL

Descripción del empleo

AppsFlyer is hiring an Enterprise Customer Success Manager who speaks Russian to guide large enterprise clients through adoption and value realization. You will collaborate with global teams to ensure strategic alignment, training, and ongoing success across product and analytics.

In this role, you’ll own post-sale customer journeys, drive renewals and upsell opportunities with Sales, and serve as the trusted advisor on SDKs, APIs, and data workflows.