Enterprise Customer Success Manager- Russian Speaker

AppsFlyer; Warsaw (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

AppsFlyer is hiring an Enterprise Customer Success Manager who speaks Russian to guide large enterprise clients through adoption and value realization. You will collaborate with global teams to ensure strategic alignment, training, and ongoing success across product and analytics.

In this role, you’ll own post-sale customer journeys, drive renewals and upsell opportunities with Sales, and serve as the trusted advisor on SDKs, APIs, and data workflows.

Qualifications

• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role within B2B SaaS.
• Native-level Russian and strong written and spoken English proficiency.
• Strong understanding of the mobile marketing or digital analytics ecosystem.
• Technical and analytical orientation with the ability to grasp SDKs, APIs, or data workflows.
• Familiarity with product management processes and working cross-functionally.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel to meet clients or attend conferences (2–5 times per year).

Responsibilities

• Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals.
• Own the customer journey post-sale, including training, feature adoption, and strategic business reviews.
• Act as the bridge between clients and internal teams by sharing feedback with Product and R&D.
• Provide proactive updates on product releases, changes, and relevant content.
• Identify and lead upsell opportunities in collaboration with Sales.
• Facilitate webinars, workshops, and education sessions tailored to client needs.
• Partner with Marketing, Sales, and Partners teams to support growth in the region.

Skills

Customer Success

Account Management

B2B SaaS

Tools

SDKs

APIs

SQL

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We"re looking for an Enterprise Customer Success Manager (Russian Speaker) to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact

As a key member of our Customer Success team, you’ll partner with some of our largest enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact ,all while serving as their trusted advisor and voice within AppsFlyer.

What You’ll Do

• Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals
• Own the customer journey post-sale, including training, feature adoption, and strategic business reviews
• Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
• Provide proactive updates on product releases, changes, and relevant content
• Identify and lead upsell opportunities in collaboration with Sales
• Facilitate webinars, workshops, and education sessions tailored to client needs
• Partner with Marketing, Sales, and Partners teams to support growth in the region

What You Have

• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role within B2B SaaS
• Native-level Russian and strong written and spoken English proficiency
• Strong understanding of the mobile marketing or digital analytics ecosystem
• Technical and analytical orientation with the ability to grasp SDKs, APIs, or data workflows
• Familiarity with product management processes and working cross-functionally
• Ability to thrive in a dynamic, fast-paced environment
• Willingness to travel to meet clients or attend conferences (2–5 times per year)

Bonus Points

• Hands-on experience working with AppsFlyer's products
• Polish and Ukrainian Speaker is an advantage
• Background in SDKs, APIs, SQL, or mobile app tracking
• Knowledge of mobile marketing strategy, attribution, or analytics

Why Join Us?

At AppsFlyer, we believe in fostering a culture that prioritizes curiosity, diversity, and innovation. With 25 offices across 19 countries, our team reflects the multicultural and dynamic world we live in. We are an equal opportunity employer, committed to hiring and developing top talent from all backgrounds.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO