Strategic Enterprise CSM - Europe Growth Partner

AppsFlyer; London (KY); Hybrid; USD 80,000 - 140,000; Full time

Job summary

AppsFlyer is seeking an Enterprise Customer Success Manager to support our most strategic clients in the European region and help shape the future of measurement. You will be their trusted advisor, driving value from the AppsFlyer platform and influencing product decisions with customer insights.

You will manage relationships end-to-end, deliver trainings and product demos, and collaborate with Product and R&D to ensure adoption and expansion.

Qualifications

• Experience in Customer Success, Account Management, or similar client-facing role within SaaS or AdTech.
• Strong understanding of web marketing, digital advertising, and business strategy.
• Ability to dive into APIs and campaign performance metrics.
• Excellent interpersonal and communication skills.
• Willingness to travel several times a year.

Responsibilities

• Manage customer relationships end-to-end, from onboarding to renewals, while ensuring their success across business, product, and technical needs.
• Proactively share product updates, insights, and best practices to drive adoption and maximize impact.
• Deliver training sessions, webinars, and demos to enable customers on new features and use cases.
• Collaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements.
• Lead Executive Business Reviews to highlight value, the impact of AppsFlyer’s solutions on our customer success, and strategic growth opportunities.
• Support upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions.
• Be a part of the client’s extended team - accessible, insightful, and proactive.

Skills

Fluency in English

Customer Success

Account Management

Web marketing

Digital advertising

Business strategy

APIs

Data analysis

Stakeholder communication

Job description

AppsFlyer is seeking an Enterprise Customer Success Manager to support our most strategic clients in the European region and help shape the future of measurement. You will be their trusted advisor, driving value from the AppsFlyer platform and influencing product decisions with customer insights.

You will manage relationships end-to-end, deliver trainings and product demos, and collaborate with Product and R&D to ensure adoption and expansion.