Global Enterprise Account Support Manager - Remote
Zantaz Data Resources LLC
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Zantaz Data Resources LLC is seeking an Account Support Manager to steward enterprise customer relationships, deliver technical support, and drive customer success. You will serve as the primary contact for 25 global enterprise accounts, managing renewals, upsell opportunities, and coordinating with infrastructure and services teams to maintain service reliability.
The role combines account management with hands-on troubleshooting and business development, including regular executive engagement
Qualifications
- Proven experience in enterprise B2B software or SaaS account management, customer success, or technical account management.
- Strong relationship management and commercial skills, including enterprise sales, contract renewals, negotiations, and account expansion.
- Hands-on IT troubleshooting experience, including diagnosing software issues, identifying root causes, and implementing effective solutions.
Responsibilities
- Own an assigned portfolio of global enterprise customers, serving as their primary relationship manager and technical support contact.
- Conduct regular on-site customer visits, meetings, account reviews, and proactive outreach to assess satisfaction and identify evolving business needs.
- Execute renewal, upsell, and cross-sell programs, and maintain accurate contract and pipeline records.
Skills
Tools
Job description
Zantaz Data Resources LLC is seeking an Account Support Manager to steward enterprise customer relationships, deliver technical support, and drive customer success. You will serve as the primary contact for 25 global enterprise accounts, managing renewals, upsell opportunities, and coordinating with infrastructure and services teams to maintain service reliability.
The role combines account management with hands-on troubleshooting and business development, including regular executive engagement
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
