Global Education Partnerships Lead

WorldStrides; Charlottesville (VA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous paid time off

Tuition reimbursement & certifications

Travel opportunities

Flexible work options

ERGs and wellness resources

Job summary

WorldStrides seeks an experienced Experiential Learning Specialist to liaise with universities and organizations, coordinating academic engagements across borders. You will research, outreach, and arrange programs that align with course goals while collaborating with sales and account teams for a top-tier learning experience.

Ideal candidates have 1–2 years in customer service, strong communication skills, and a willingness to travel internationally and domestically.

Qualifications

• 1-2 years’ experience in customer service.
• Client relationship management experience is a plus.
• Desire to work in a fast-paced, challenging environment.
• A highly self-driven sense of motivation and perseverance.
• Hunger to grow and openness to learning.
• Proactive and team oriented.
• Problem solver with attention to detail.
• Positive and forward-thinking attitude with a strong work ethic.
• Strong phone and interpersonal skills.
• Excellent written and communication skills.
• Highly organized with strong time management and follow up.
• Project management experience is a plus.
• Understanding of global markets including languages, currencies, and world events is helpful but can also be learned if you have the desire.
• Flexible as needed with work hours to accommodate international time differences.
• Ability to travel domestically and internationally.
• BA/BS degree required.

Responsibilities

• Manage and confirm approximately 150 academic engagements.
• Adhere to Global Experiences Team Timeline.
• Complete Business Briefings at 21 days prior to trip departure.
• Track all contacts sourced using the Capstone CRM platform.
• Collaborate and support fellow Global Experiences Team members.
• Communicate with internal teams and customers regularly and in a clear, organized manner.
• Connect virtually with overseas contacts to form partnerships.
• Gather information on global markets.
• Research and understand emerging trends in assigned markets.
• Ensure client expectations and deadlines are met.
• Prepare for and lead client calls and meetings.
• Work effectively with other members of the university team regarding important on-trip details.
• Create and update curriculum and academic materials including, but not limited to: Academic Overviews, Program and Meeting Themes, Destination Briefings.
• Maintain and create Destination Briefings throughout the year, ensuring that relevant world events, economic trends, major elections, etc. are incorporated and current.
• Research trending themes and industries across the globe.
• Undergrad and Grad programs – contribute to sourcing company visits for programs by gathering academic and course goals from customer and identifying companies and people to target.
• Oversee Experiential Learning:
• Ensure Panel topics are relevant and focused.
• Align Strategy Challenges and Project topics, deliverables, and academics to ensure they match class curriculum.
• Match clients to service-learning opportunities that offer a safe, positive, and educational experience.
• Support the Sales and Account Management teams by providing “cheat sheets” for business content, what is trending, etc.
• Complete Global Experiences Team special projects assigned by the Director of Global Experiences.
• Contribute to weekly team meetings and attend monthly higher-ed team meetings.
• Support the Global Experiences Team with regular tasks including confirmation forms, confirming engagement details in the system, and other duties as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Team oriented

Education

BA/BS degree

Tools

Capstone CRM

CRM tools

Job description

WorldStrides seeks an experienced Experiential Learning Specialist to liaise with universities and organizations, coordinating academic engagements across borders. You will research, outreach, and arrange programs that align with course goals while collaborating with sales and account teams for a top-tier learning experience.

Ideal candidates have 1–2 years in customer service, strong communication skills, and a willingness to travel internationally and domestically.