Global Partnership Specialist

world4822stri986des; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

WorldStrides is seeking an Experiential Learning Specialist to coordinate international academic engagements. You will research and outreach to universities and organizations, ensuring content aligns with course objectives and timelines.

The role involves frequent virtual and phone communication with faculty, speakers, and internal teams to deliver high-quality experiences. The position requires 1–2 years in customer service, a BA/BS degree, and a proactive, organized approach.

Qualifications

• 1–2 years of customer service experience is required.
• Experience in client relationship management is a plus.
• Demonstrated motivation, perseverance, and proactive attitude.
• Strong written and verbal communication skills are essential.

Responsibilities

• Research and outreach to executives and contacts globally to arrange academic engagements.
• Manage and confirm approximately 150 academic engagements.
• Coordinate with internal teams (sales, account management) to ensure quality experiences.
• Lead client calls and meetings; track engagements in CRM.
• Prepare curriculum materials and destination briefs; monitor deadlines.

Skills

Customer service

Client relationship management

Fast-paced environment

Self-driven

Growth mindset

Proactive teamwork

Strong communication

Education

BA/BS degree

Job description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description :

The Global Experiences team of Experiential Learning Specialists works as a liaison between universities and organizations to source and schedule academic engagements internationally. Your primary responsibilities will be to research and outreach to executives and contacts globally to arrange academic engagements that align with program objectives. Experiential Learning Specialists work over the phone, email and virtual platforms (zoom/teams) to engage with both faculty and speakers to align content with course objectives. They partner with internal departments such as sales and account management to deliver a high-quality academic experience exceeding university expectations.

Responsibilities:

• Manage and confirm approximately 150 academic engagements
• Adhere to Global Experiences Team Timeline
• Complete Business Briefings at 21 days prior to trip departure
• Track all contacts sourced using the Capstone CRM platform
• Collaborate and support fellow Global Experiences Team members
• Communicate with internal teams and customers regularly and in a clear, organized manner.
• Connect virtually with overseas contacts to form partnerships
• Gather information on global markets
• Research and understand emerging trends in assigned markets
• Ensure client expectations and deadlines are met
• Prepare for and lead client calls and meetings
• Work effectively with other members of the university team regarding important on-trip details
• Create and update curriculum and academic materials including, but not limited to: Academic Overviews
• Program and Meeting Themes
• Maintain and create Destination Briefings throughout the year, ensuring that relevant world events, economic trends, major elections, etc. are incorporated and current
• Research trending themes and industries across the globe
• Undergrad and Grad programs - contribute to sourcing company visits for programs by gathering academic and course goals from customer and identifying companies and people to target
• Oversee Experiential Learning:
• Ensure Panel topics are relevant and focused
• Align Strategy Challenges and Project topics, deliverables, and academics to ensure they match class curriculum
• Match clients to service-learning opportunities that offer a safe, positive, and educational experience
• Support the Sales and Account Management teams by providing \"cheat sheets\" for business content, what is trending, etc.
• Complete Global Experiences Team special projects assigned by the Director of Global Experiences
• Contribute to weekly team meetings and attend monthly higher-ed team meetings
• Support the Global Experiences Team with regular tasks including confirmation forms, confirming engagement details in the system, and other duties as needed.

Qualifications:

• 1-2 years' experience in customer service
• Client relationship management experience is a plus
• Desire to work in a fast-paced, challenging environment
• A highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Problem solver with attention to detail
• Positive and forward-thinking attitude with a strong work ethic
• Strong phone and interpersonal skills
• Excellent written and communication skills
• Highly organized with strong time management and follow up
• Project management experience is a plus
• Understanding of global markets including languages, currencies, and world events is helpful but can also be learned if you have the desire
• Flexible as needed with work hours to accommodate international time differences
• Ability to travel domestically and internationally
• BA/BS degree required

Our Values & Culture

Act as one team with integrity, respect, transparency and inclusion

Do the right thing to deliver exceptional results to every customer.

Build education and learning into everything we do.

Care for our people and communities

Mission-driven: focus and passion on \"transforming lives\" through study abroad.

Self-Motivated: When you have a goal, you own it. Ability to remain focused for months at a time in order to persistently pursue new business.

Industrious & Hard Working: You're willing to both make decisions and collaborate in the pursuit of getting things done. You don't stop until the problem is resolved, especially if the problem is challenging and forces you to grow.

Optimistic & Cr