Global DSP Payments Process Optimization Lead

Amazon; Nashville (TN); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Process Optimization Lead to support DSP payments in Nashville, TN. You will execute payments tasks, optimize processes, and resolve disputes following SOPs, while coordinating with global teams to standardize and improve workflows.

The role emphasizes daily metrics, SOP updates, and cross-functional collaboration across DSP payments teams, with potential overtime and shift variations.

Qualifications

• Experience using data to drive root cause elimination and process improvement.
• Experience with Microsoft Office products and applications.

Responsibilities

• Execute daily / weekly / monthly Payments tasks by following SOPs.
• Optimize and Automate Process/Tasks.
• Resolve payments disputes from internal teams based on SOP.
• Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
• Daily metrics, Wiki updates, and DSP support updates.

Skills

Data-driven analysis

MS Office

Education

Bachelor's degree

Tools

SQL

Job description

Amazon is seeking a Process Optimization Lead to support DSP payments in Nashville, TN. You will execute payments tasks, optimize processes, and resolve disputes following SOPs, while coordinating with global teams to standardize and improve workflows.

The role emphasizes daily metrics, SOP updates, and cross-functional collaboration across DSP payments teams, with potential overtime and shift variations.