Payments Process Optimization Lead for DSP Partners

Amazon; Nashville (TN); On-site; USD 23,000 - 39,000; Full time

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Process Optimization Lead to support DSP payments. You will execute payment tasks, optimize processes, and resolve disputes while collaborating with global DSP payments teams and internal support groups.

The role requires data-driven problem solving, strong Excel/Office skills, and a Bachelor's degree. SQL knowledge and additional language proficiency are preferred as part of a cross-functional, global team.

Qualifications

• Experience using data to drive root cause elimination and process improvement.
• Experience with Microsoft Office products and applications.

Responsibilities

• Execute daily / weekly / monthly Payments tasks by following standard operating procedures (SOPs).
• Optimize and Automate Process/Tasks.
• Resolve payments disputes from internal teams based on SOP.
• Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
• Daily metrics, Wiki updates, and DSP support updates.
• Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
• Communicates with Delivery Service Providers and acting based on SOP.
• Resolve payments disputes from internal teams based on SOP.
• Maintain dispute records and document
• Review and update SOPs as required
• Prioritize while balancing multiple tasks
• This role involves working different shifts with the potential of overtime.
• Assist with other DSP program activities as needed.

Skills

Data-driven problem solving

Microsoft Office

Education

Bachelor's degree

Tools

SQL

Job description

Amazon.com Services LLC in Nashville, TN is seeking a Process Optimization Lead to support DSP payments. You will execute payment tasks, optimize processes, and resolve disputes while collaborating with global DSP payments teams and internal support groups.

The role requires data-driven problem solving, strong Excel/Office skills, and a Bachelor's degree. SQL knowledge and additional language proficiency are preferred as part of a cross-functional, global team.