Global Director, UX & Digital Experience

Merck & Co.; Rahway (NJ); Hybrid; USD 173,000 - 273,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid holidays

Paid vacation

Job summary

Merck & Co. seeks a Director of UX and Digital Communications to shape our external web ecosystem and set strategy, standards, and operating models for intuitive, accessible digital experiences across traditional and AI-powered search environments.

The role leads enterprise web strategy, collaborates across UX, content, analytics, IT, Legal, and regional teams, and reports to the Executive Director, Enterprise Brand Social Media and Digital Communications.

Qualifications

• Bachelor's degree required; Advanced degree a plus.
• 10+ years in digital strategy, UX, or web communications.
• Experience leading enterprise web strategy and digital transformation.

Responsibilities

• Lead enterprise UX, web experience, and digital communications strategy for external properties.
• Use analytics and user insights to identify opportunities and improve experiences.
• Define standards for site architecture, accessibility, and content governance.

Skills

UX strategy

Digital communications

Stakeholder leadership

Analytics

SEO/GEO

Governance

Content governance

Education

Bachelor's degree required

Advanced degree a plus

Tools

CMS platforms

Analytics tools

Job description

Merck & Co. seeks a Director of UX and Digital Communications to shape our external web ecosystem and set strategy, standards, and operating models for intuitive, accessible digital experiences across traditional and AI-powered search environments.

The role leads enterprise web strategy, collaborates across UX, content, analytics, IT, Legal, and regional teams, and reports to the Executive Director, Enterprise Brand Social Media and Digital Communications.