Director, UX & Digital Experience Strategy

Merck & Co.

Upper Gwynedd Township (Montgomery County)

Hybrid

USD 173,000 - 273,000

Full time

5 days ago

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Benefits offered by this job

Annual bonus

Long-term incentive

Comprehensive benefits

401(k)

Paid holidays

Job summary

Merck & Co. is seeking a Director, UX and Digital Communications to shape how our external web ecosystem is experienced across enterprise properties. You will define strategy, standards, and an operating model for accessible, user-centered, measurable digital experiences.

You will partner with UX, content, analytics, IT, Legal, Privacy, regional teams, and external partners to set priorities, governance, and scalable ways of working that improve findability and engagement.

Qualifications

Experience leading enterprise web strategy and digital transformation in global or regulated settings.
Strong governance, standards, and cross-functional collaboration capabilities.
Proven ability to align senior leaders around strategy and outcomes.

Responsibilities

Lead enterprise UX and web strategy across external properties.
Use research, analytics, and stakeholder insights to improve digital experiences.
Define site architecture, navigation, accessibility, and content structure.
Govern web content strategy with cross-functional teams.
Improve findability via taxonomy, metadata, and tagging.
Define success metrics and guide continuous improvement.