Global Director, Professional Services & Solutions

Playlist; San Luis Obispo (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Playlist seeks an entrepreneurial and strategic leader to build and scale a Professional Engineering Services organization. You will recruit, grow, and lead engineers delivering high-value projects while driving revenue and profitability for the business.

You will shape technical architecture, implement scalable data and process solutions, and transform existing operations to support a global customer base, balancing efficiency with exceptional customer satisfaction.

Qualifications

• Proven ability to build, manage, and scale a high-performing professional engineering services organization (leadership).
• Experience guiding customer-facing engineering initiatives and delivering value.
• Strong technical background in software/data architecture and cloud technologies.

Responsibilities

• Building a Professional Engineering Services Team: Hiring and developing engineers who can deliver high-quality customer projects.
• Customer Engagement & Value Delivery: Acting as a strategic technical advisor to customers, understanding their business challenges, and delivering solutions that drive measurable value.
• Technical Architecture & Process Engineering: Influencing and improving technical architectures across software, data, and process engineering domains to ensure scalable and efficient solutions.
• Revenue Growth & Profitability: Defining and executing strategies that drive both customer satisfaction and business profitability through professional services.
• Managing & Transforming Data Operations: Leading the evolution of an existing data operations team by implementing scalable, automated, and efficient processes that support global customer needs.
• Cross-functional Collaboration: Partnering with product, sales, and customer success teams to enhance service offerings and align professional services with overall business objectives.
• Global Expansion & Scaling: Transitioning the existing Pacific Time-based data operations team into a globally distributed, high-impact function.

Skills

Professional leadership

Customer-facing leadership

Technical architecture

Entrepreneurial mindset

Operations optimization

Job description

Playlist seeks an entrepreneurial and strategic leader to build and scale a Professional Engineering Services organization. You will recruit, grow, and lead engineers delivering high-value projects while driving revenue and profitability for the business.

You will shape technical architecture, implement scalable data and process solutions, and transform existing operations to support a global customer base, balancing efficiency with exceptional customer satisfaction.