Global Director, Inside Sales & Customer Experience

In-Situ, Inc.; Fort Collins (CO); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Professional onboarding and training

Career coaching and development

Health, dental, vision and 401(k) with

Global leadership exposure

High-impact role with influence on 전략

Purpose-driven work in water resources

Job summary

Ott, a Veralto company, is seeking a Director, Inside Sales & Customer Service to lead an international team from Fort Collins, CO. You will shape a scalable, high-performing organization that delivers exceptional customer experiences, drives growth, and optimizes revenue opportunities across the customer lifecycle.

You will collaborate with Sales, Service, Operations, Marketing, and Finance to implement strategies, improve processes, and leverage analytics.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 10+ years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles.
• 7+ years leading and developing teams in a global or multi-site environment.
• Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations.
• Experience leading process improvement, operational excellence, and/or organizational change initiatives.
• Proficiency with CRM systems, sales analytics, and customer service platforms.
• Ability to travel up to 25%.

Responsibilities

• Build and develop a high-performing global team by leading, coaching, and developing inside sales and customer service professionals across multiple regions and time zones.
• Create a culture of accountability, collaboration, and customer focus.
• Elevate the customer experience by establishing service standards and using data to improve responsiveness, order accuracy, and issue resolution.
• Strengthen inside sales execution by improving lead management, qualification, tender and bid processes, opportunity routing, and account coverage.
• Connect strong customer support with opportunities to deepen customer relationships and drive growth.
• Use CRM and analytics to improve execution, pipeline visibility, and forecasting.

Skills

Leadership

Global team leadership

CRM systems

Sales analytics

Process improvement

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Job description

Ott, a Veralto company, is seeking a Director, Inside Sales & Customer Service to lead an international team from Fort Collins, CO. You will shape a scalable, high-performing organization that delivers exceptional customer experiences, drives growth, and optimizes revenue opportunities across the customer lifecycle.

You will collaborate with Sales, Service, Operations, Marketing, and Finance to implement strategies, improve processes, and leverage analytics.