Director, Inside Sales & Customer Service

In-Situ, Inc.; Fort Collins (CO); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Professional onboarding and training

Career coaching and development

Health, dental, vision and 401(k) with

Global leadership exposure

High-impact role with influence on 전략

Purpose-driven work in water resources

Job summary

Ott, a Veralto company, is seeking a Director, Inside Sales & Customer Service to lead an international team from Fort Collins, CO. You will shape a scalable, high-performing organization that delivers exceptional customer experiences, drives growth, and optimizes revenue opportunities across the customer lifecycle.

You will collaborate with Sales, Service, Operations, Marketing, and Finance to implement strategies, improve processes, and leverage analytics.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 10+ years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles.
• 7+ years leading and developing teams in a global or multi-site environment.
• Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations.
• Experience leading process improvement, operational excellence, and/or organizational change initiatives.
• Proficiency with CRM systems, sales analytics, and customer service platforms.
• Ability to travel up to 25%.

Responsibilities

• Build and develop a high-performing global team by leading, coaching, and developing inside sales and customer service professionals across multiple regions and time zones.
• Create a culture of accountability, collaboration, and customer focus.
• Elevate the customer experience by establishing service standards and using data to improve responsiveness, order accuracy, and issue resolution.
• Strengthen inside sales execution by improving lead management, qualification, tender and bid processes, opportunity routing, and account coverage.
• Connect strong customer support with opportunities to deepen customer relationships and drive growth.
• Use CRM and analytics to improve execution, pipeline visibility, and forecasting.

Skills

Leadership

Global team leadership

CRM systems

Sales analytics

Process improvement

Education

Bachelor’s degree in Business, Marketing, Engineering, or related field

Job description

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Leading a global team that’s transforming how customers experience our business. It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet. At Ott, a Veralto company, you’ll help protect the world’s water resources with trusted, decision-ready intelligence. Join a team delivering decision-ready intelligence that helps customers manage water with clarity and confidence—from one site to global networks. As part of Ott and the broader Veralto network, you’ll do work that matters—helping deliver solutions with real-world impact while building your skills and growing your career.

What We Offer

• Professional onboarding and training options
• Career coaching and development opportunities
• Day 1 Health, dental, vision and 401(k) with company match!
• Global leadership exposure and the opportunity to lead an international team
• High-impact role with direct influence on commercial strategy and customer experience
• Purpose-driven work supporting the future of water resource management

About the Role

Reporting to the VP/GM Commercial and Strategy, the Director, Inside Sales & Customer Service will lead an international team. Ott is seeking a strategic and people-focused to lead and transform our global customer-facing support and inside sales organization. This leader will be responsible for developing a high-performing, scalable team that delivers exceptional customer experiences, drives commercial growth, and creates operational excellence across the customer lifecycle. The Director will partner closely with Sales, Service, Operations, Marketing, and Commercial Operations to ensure customers receive responsive, knowledgeable, and proactive support while maximizing revenue opportunities through effective inside sales execution and opportunity management. This role is ideal for a leader who is passionate about talent development, process improvement, customer advocacy, and building world-class commercial organizations.

Travel: Up to 25% internationally

Location: Onsite - Fort Collins, CO

In this role, a typical day will look like:

• Build and develop a high-performing global team by leading, coaching, and developing inside sales and customer service professionals across multiple regions and time zones.
• You’ll build leadership capability while creating a culture of accountability, collaboration, and customer focus.
• Elevate the customer experience by establishing meaningful service standards and using customer insights and performance data to improve responsiveness, order accuracy, issue resolution, and customer satisfaction.
• Strengthen inside sales execution by improving lead management, qualification, tender and bid processes, opportunity routing, and account coverage.
• You’ll help teams connect strong customer support with opportunities to deepen customer relationships and drive growth.
• Use CRM and commercial analytics to improve execution, strengthening pipeline visibility, forecasting, and sales effectiveness and giving leaders better insight into customer and commercial activity.
• Create scalable processes and standard work that bring greater consistency across the global organization.
• You’ll apply continuous improvement and commercial excellence practices to simplify work, eliminate friction, and identify opportunities for automation and digital transformation.
• Lead across functions by partnering with Commercial Leadership, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations to solve customer challenges and improve execution across the customer lifecycle.
• Help shape Ott’s commercial strategy as a member of the commercial leadership team, bringing the voice of the customer and the perspective of our inside sales and customer service teams into key business decisions.

The essential requirements of the job include:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 10+ years of experience in customer service, inside sales, commercial operations, or related commercial leadership roles.
• 7+ years of experience leading and developing teams in a global or multi-site environment.
• Demonstrated experience building, scaling, or transforming customer service, inside sales, or commercial support organizations.
• Experience leading process improvement, operational excellence, and/or organizational change initiatives.
• Proficiency with CRM systems, sales analytics, and customer service platforms.
• Ability to travel up to 25%.

Ott is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $165,000 - $185,000 USD per year. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

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