Global Service Lifecycle Lead — Hybrid & Impactful

Ott; Fort Collins (CO); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Ott, a Veralto company, is seeking a Global Service Lifecycle Specialist to align product strategy with service operations. You will bridge product, operations, and customer success across regions, ensuring robust and profitable service offerings while driving cross-functional initiatives.

The role is hybrid in Loveland, CO or Fort Collins, CO, with 10–15% international travel and a pathway to impact water technology worldwide. Competitive compensation and bonus potential offered.

Qualifications

• Bachelor's degree required in a related field.
• 2–5 years in B2B service operations or product lifecycle roles.
• Strong project management, data analysis, and cross-functional influence.

Responsibilities

• Own service lifecycle from launch to end-of-life, maximizing value.
• Lead EOL and LT B parts planning and warranty obligations.
• Govern pricing and portfolio; ensure ERP configuration accuracy.
• Enable and train global Authorized Service Centers.
• Capture VOC to improve service processes and KPIs.
• Collaborate with product, ops, and customer success to align roadmap.

Skills

B2B service operations

Product lifecycle management

Supply chain

Technical support

Excel proficiency

ERP tools

Cross-functional leadership

Education

Bachelor's degree

Tools

ERP systems

Microsoft Excel

Job description

Ott, a Veralto company, is seeking a Global Service Lifecycle Specialist to align product strategy with service operations. You will bridge product, operations, and customer success across regions, ensuring robust and profitable service offerings while driving cross-functional initiatives.

The role is hybrid in Loveland, CO or Fort Collins, CO, with 10–15% international travel and a pathway to impact water technology worldwide. Competitive compensation and bonus potential offered.