Global Director, Client & Partner Enablement

FICO; United States; Remote; USD 126,000 - 198,000; Full time

Job summary

FICO is seeking a Senior Director, Client & Partner Education and Enablement to lead global learning programs for its Platform and Enterprise Fraud Solutions. You will design scalable enablement frameworks and drive adoption across clients, partners, and internal stakeholders.

The role requires 15+ years in enterprise software enablement and a proven track record of building global teams, with emphasis on certification programs and executive consulting.

Qualifications

• 15+ years of experience in enterprise software, technical enablement, learning leadership, and/or customer success.
• Proven track record building and leading global teams and driving cross-functional initiatives.
• Strong background in enterprise platforms and/or fraud/financial crime solutions with credibility in technical and business discussions.
• Experience designing and governing certification or credential programs.

Responsibilities

• Define and own the global strategy for client and partner education across FICO Platform and EFS across regions.
• Develop scalable enablement frameworks for direct and indirect clients, partners, and internal stakeholders.
• Lead and grow a global team of learning professionals, including trainers and instructional designers.
• Set the direction for certification and credential programs tied to client readiness and business impact.
• Own the global training delivery model (onsite, virtual, self-paced, partner-delivered).
• Measure learning effectiveness and continuously improve programs using data.

Skills

Enterprise software

Technical enablement

Learning leadership

Executive communication

Job description

FICO is seeking a Senior Director, Client & Partner Education and Enablement to lead global learning programs for its Platform and Enterprise Fraud Solutions. You will design scalable enablement frameworks and drive adoption across clients, partners, and internal stakeholders.

The role requires 15+ years in enterprise software enablement and a proven track record of building global teams, with emphasis on certification programs and executive consulting.