Global Client & Partner Enablement Leader (Remote)

FICO; Northern (KY); Hybrid; USD 126,000 - 198,000; Full time

Job summary

FICO, a leading global analytics software company, seeks a Senior Director for Client & Partner Education and Enablement. You will define global learning strategy for FICO Platform and Enterprise Fraud Solutions, build scalable enablement, and lead a diverse, worldwide team of educators and credential specialists.

You will partner with Sales, Product, and Customer Success to drive adoption and measurable outcomes.

Qualifications

• 15+ years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success.
• Proven track record building and leading global teams and driving cross-functional initiatives to positive outcomes.
• Strong background in enterprise platforms and/or fraud/financial crime solutions, with credibility in both technical and business discussions.
• Experience designing and governing certification or credential programs.
• Excellent customer-facing consulting, facilitation, and executive communication skills.
• Transformation and innovation of learning paradigms and experiences with agentic AI.
• Demonstrated ability to operate at both strategic and hands-on levels and to influence stakeholders without direct authority.

Responsibilities

• Define and own the global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS).
• Develop scalable enablement frameworks supporting direct and indirect clients, partners, and internal stakeholders across regions.
• Lead and grow a high-performing global team of learning professionals.
• Set direction for certification and credential programs and align with readiness and business impact.
• Act as internal consultant to Sales, Customer Success, Product, and Services on training initiatives.
• Own the global training delivery model (onsite, virtual, self-paced, partner-delivered).
• Design engagement policies and discovery models aligning expectations, scope, and outcomes.
• Apply AI and modern learning tech to personalize and scale enablement experiences.
• Represent the Integrated Learning Organization in cross-functional forums and go-to-market plans.
• Translate complex concepts into practical, outcome-focused learning experiences and measure impact.

Skills

Enterprise software

Learning leadership

Executive communication

AI in learning

Job description

FICO, a leading global analytics software company, seeks a Senior Director for Client & Partner Education and Enablement. You will define global learning strategy for FICO Platform and Enterprise Fraud Solutions, build scalable enablement, and lead a diverse, worldwide team of educators and credential specialists.

You will partner with Sales, Product, and Customer Success to drive adoption and measurable outcomes.