Global Desktop Support Specialist II

CPM; Waterloo (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

CPM Holdings, Inc. is seeking a Help Desk Support Services Specialist II to deliver advanced end-user support across CPM’s global operations from its Waterloo, Iowa location. You will ensure reliable system performance, security alignment, and a consistent technology experience for employees worldwide.

The role emphasizes independent service orientation, clear communication across regions, and participation in enterprise IT initiatives to support acquisitions and site integrations.

Qualifications

• Bachelor’s degree or equivalent IT experience required.
• Strong knowledge of computer hardware, OS, and enterprise software.
• Proven ability to troubleshoot complex technical issues.

Responsibilities

• Provide Tier II end-user support for hardware, software, and connectivity issues.
• Configure and deploy user workstations and peripherals.
• Enforce CPM security, policies, and enterprise standards.
• Create and maintain technical documentation and user guidance.
• Collaborate on cross-site IT projects and site assessments.

Skills

End-user support

Networking basics

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science/Engineering

Job description

CPM Holdings, Inc. is seeking a Help Desk Support Services Specialist II to deliver advanced end-user support across CPM’s global operations from its Waterloo, Iowa location. You will ensure reliable system performance, security alignment, and a consistent technology experience for employees worldwide.

The role emphasizes independent service orientation, clear communication across regions, and participation in enterprise IT initiatives to support acquisitions and site integrations.