Global Desktop Support Specialist II

CPM Holdings, Inc; Iowa (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

401k

Medical/dental insurance

Tuition assistance

Job summary

CPM Holdings, Inc is looking for a Help Desk Support Services Specialist II based in Harlan, Iowa. The role involves providing advanced technical support across the global enterprise, focusing on maintaining reliable system performance for users worldwide.

The ideal candidate will possess strong technical skills, an understanding of networking, and the ability to manage multiple priorities in a corporate environment. You will be responsible for troubleshooting hardware and software issues, configuring workstations, and ensuring compliance with IT standards.

CPM offers a supportive corporate culture and competitive benefits, including 401k and medical insurance.

Qualifications

• Strong working knowledge of hardware, operating systems, and enterprise software.
• Proven ability to troubleshoot complex technical issues independently.
• Prior experience in a desktop or end-user support role is preferred.

Responsibilities

• Provide Tier II technical support for complex hardware and software issues.
• Configure, image, and deploy user workstations and peripherals.
• Enforce CPM IT security and data privacy standards.

Skills

Computer hardware knowledge

Networking fundamentals

Technical troubleshooting

Organizational skills

Clear communication

Multi-priority management

Ownership and accountability

Education

Bachelor's degree in Computer Science or related field

Equivalent hands-on IT support experience

Job description

CPM Holdings, Inc is looking for a Help Desk Support Services Specialist II based in Harlan, Iowa. The role involves providing advanced technical support across the global enterprise, focusing on maintaining reliable system performance for users worldwide.

The ideal candidate will possess strong technical skills, an understanding of networking, and the ability to manage multiple priorities in a corporate environment. You will be responsible for troubleshooting hardware and software issues, configuring workstations, and ensuring compliance with IT standards.

CPM offers a supportive corporate culture and competitive benefits, including 401k and medical insurance.