Global IT Help Desk Manager - On-Site Waterloo

CPM Holdings, Inc; Waterloo (IA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental insurance

Tuition assistance

401k plan

Paid holidays and vacations

Job summary

CPM Holdings, Inc is looking for an IT Help Desk Manager in Waterloo, Iowa. This role is responsible for leading the global Help Desk operations and ensuring exceptional customer service and effective incident management.

The ideal candidate will oversee the Help Desk team, manage service performance, and collaborate with various departments. A Bachelor's degree in IT or a related field, along with significant IT Help Desk experience, is essential. Join us to advance your career in a dynamic environment!

Qualifications

• Minimum 10 years of IT Help Desk or Service Desk experience.
• Experience managing or supervising an IT Help Desk team.
• Strong understanding of IT service management principles.

Responsibilities

• Lead and develop the global IT Help Desk team.
• Manage daily operations within ServiceDesk Plus.
• Ensure compliance with service level agreements (SLAs).
• Prepare KPI dashboards and operational reports.

Skills

Leadership skills

Problem-solving skills

Communication skills

ITIL knowledge

Customer service orientation

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceDesk Plus

Microsoft 365

Active Directory

Job description

CPM Holdings, Inc is looking for an IT Help Desk Manager in Waterloo, Iowa. This role is responsible for leading the global Help Desk operations and ensuring exceptional customer service and effective incident management.

The ideal candidate will oversee the Help Desk team, manage service performance, and collaborate with various departments. A Bachelor's degree in IT or a related field, along with significant IT Help Desk experience, is essential. Join us to advance your career in a dynamic environment!