Global Desktop Support Specialist II

CPM Animal Feed & Oilseed Solutions; Harlan (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

CPM Animal Feed & Oilseed Solutions in Harlan, Iowa, is seeking a Help Desk Support Services Specialist II to provide advanced end-user support across CPM’s global enterprise. The ideal candidate will ensure reliable system performance and a consistent technology experience for employees worldwide.

This role involves troubleshooting complex technical issues, managing user accounts, and complying with security standards. A Bachelor's degree in Computer Science or equivalent experience is preferred, with significant emphasis on ownership and communication in a global support environment.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or related field preferred.
• Prior experience in desktop or end-user support role strongly preferred.

Responsibilities

• Provide Tier II technical support for hardware, software, and connectivity issues.
• Configure, image, and deploy user workstations and peripherals.
• Maintain and validate hardware functionality and install enterprise-standard software.

Skills

Strong working knowledge of computer hardware

Solid understanding of networking fundamentals

Ability to troubleshoot complex technical issues

Clear and professional communication

Organizational skills with consistent follow-through

Education

Bachelor’s degree in Computer Science or related field

Equivalent experience including military training or IT support

Job description

CPM Animal Feed & Oilseed Solutions in Harlan, Iowa, is seeking a Help Desk Support Services Specialist II to provide advanced end-user support across CPM’s global enterprise. The ideal candidate will ensure reliable system performance and a consistent technology experience for employees worldwide.

This role involves troubleshooting complex technical issues, managing user accounts, and complying with security standards. A Bachelor's degree in Computer Science or equivalent experience is preferred, with significant emphasis on ownership and communication in a global support environment.