Global Desktop Support Specialist II

CPM Holdings, Inc; Blaine (MN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan with company 4%

Paid time off including vacation and

Tuition reimbursement and certication

Wellness benefits and gym discounts

Employee appreciation events

Job summary

CPM Holdings, Inc., based in Blaine, MN, seeks a Desktop Support Specialist II to provide advanced end-user support across the global CPM enterprise. You will help ensure reliable system performance, align with IT standards, and support sites and business units worldwide.

In this role, you’ll configure and image workstations, manage user accounts in Active Directory and Office 365, and enforce security and compliance policies.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or related field preferred.
• Equivalent experience, including military technical training or hands‑on IT support experience, will be considered.
• Prior experience in a desktop or end‑user support role strongly preferred.

Responsibilities

• Provide Tier II technical support for complex hardware, software, and connectivity issues.
• Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
• Perform root cause analysis and ensure issues are fully resolved and documented.
• Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
• Ensure devices are compliant with CPM standards and ready for productive use.
• Maintain and validate hardware functionality.
• Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.
• Provision and manage user environments.
• Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.
• Enforce CPM IT security and data privacy standards.
• Support license management and ensure systems remain compliant with corporate policies.
• Create and maintain technical documentation, procedures, and user guidance.
• Support user adoption of new tools, systems, and enterprise initiatives.
• Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
• Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.

Skills

End-user support

Active Directory

Office 365

Networking fundamentals

Troubleshooting

Communication across regions

Time management

Documentation

Education

Bachelor’s degree in Computer Science or related field

Equivalent experience considered

Desktop or end-user support experience

Tools

Windows OS

Active Directory

Office 365

Job description

CPM Holdings, Inc., based in Blaine, MN, seeks a Desktop Support Specialist II to provide advanced end-user support across the global CPM enterprise. You will help ensure reliable system performance, align with IT standards, and support sites and business units worldwide.

In this role, you’ll configure and image workstations, manage user accounts in Active Directory and Office 365, and enforce security and compliance policies.