Global Desktop Support Specialist | End-User IT Tech

Veson Nautical LLC; Boston, Houston (MA, TX); On-site; GBP 35,000 - 48,000; Full time

Job summary

Veson Nautical is seeking a Desktop Support Technician to provide high-quality IT support for end users across our global organization. You will help maintain uptime for desktops, laptops, and peripherals, resolve incidents via remote tools, and assist with onboarding and IT projects.

The role requires strong technical knowledge of Windows environments, AD/GPO, and ticketing systems, with a focus on secure, compliant IT operations in a fast-paced, entrepreneurial setting.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; or equivalent professional experience.
• Experience providing desktop support in a global environment, particularly with Microsoft and Dell products.
• Proficiency with Active Directory, Group Policy, Microsoft Entra admin center, Intune Microsoft 365, PRTG Network Monitoring, Autopilot, and related tools.
• Industry certifications (e.g., Microsoft 365, CompTIA A+) are a plus.

Responsibilities

• Provide technical support to end users via remote tools and ticketing system.
• Maintain uptime, stability, and performance of end-user devices and software.
• Image and deploy computers for onboarding and refresh cycles.
• Prepare presentation equipment for corporate events.
• Assist IT management with project planning and compliance initiatives.
• Manage on-premise infrastructure and access controls.
• Support SOC2 compliance across IT processes.
• Prioritize and route Jira tickets; perform basic troubleshooting.

Skills

Microsoft Windows

Active Directory

Jira Service Desk

TeamViewer

Problem solving

Education

Bachelor’s degree in IT/CS

Microsoft 365 certification

CompTIA A+ certification

Tools

Intune

Microsoft Entra admin center

Autopilot

Job description

Veson Nautical is seeking a Desktop Support Technician to provide high-quality IT support for end users across our global organization. You will help maintain uptime for desktops, laptops, and peripherals, resolve incidents via remote tools, and assist with onboarding and IT projects.

The role requires strong technical knowledge of Windows environments, AD/GPO, and ticketing systems, with a focus on secure, compliant IT operations in a fast-paced, entrepreneurial setting.