Global Delivery Center Strategy & Integration Leader

Grant Thornton (US); Baltimore (MD); Hybrid; USD 188,000 - 313,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Health insurance

Job summary

Grant Thornton is seeking a Senior Director to lead Delivery Center Strategy & Integration, driving the GDC ecosystem across multiple regions. You will establish the GDC strategy, service catalog, location strategy and onboarding processes to scale the delivery workforce beyond 10,000 resources.

The role requires 12+ years in IT service delivery, executive communication, and hands-on leadership in complex multinational settings.

Qualifications

• Bachelor’s degree in IT, Business or related field; MBA preferred.
• 12+ years in IT service delivery, shared services, global operations or managed services.
• Proven track record building and integrating global delivery centers across regions.
• Strong understanding of delivery models and multi-tower integration.
• Executive-level communication and influencing skills.

Responsibilities

• Lead the development of a multi-year GDC strategy and service catalog across centers.
• Drive programs to build, adopt, standardize and integrate delivery center services.
• Establish governance with SteerCo and regular progress reviews.
• Develop the GDC Playbook with operating model, KPIs and workforce planning.
• Create onboarding playbooks and transition processes to scale to 10,000+ resources.

Skills

Bachelor's degree in IT/Business

12+ years IT service delivery

Global delivery centers experience

Onshore/nearshore/offshore model

Executive communication

Hands-on leadership

Fluent English

Multinational collaboration

Large-scale ramp-ups (500+–1000)

Education

Bachelor's degree in IT, Business or related field

MBA preferred

Job description

Grant Thornton is seeking a Senior Director to lead Delivery Center Strategy & Integration, driving the GDC ecosystem across multiple regions. You will establish the GDC strategy, service catalog, location strategy and onboarding processes to scale the delivery workforce beyond 10,000 resources.

The role requires 12+ years in IT service delivery, executive communication, and hands-on leadership in complex multinational settings.