Global Delivery Center Operations & Performance Director

Grant Thornton; Tulsa (OK); Hybrid; USD 187,000 - 313,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits

Hybrid work model

Job summary

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the GDC ecosystem across regions. This role requires strong forecasting, executive leadership, and experience managing large scale delivery centers.

The position emphasizes budget planning, KPI governance, and performance analytics to drive cost efficiency and growth to 10,000+ resources. A hybrid work model and in-person collaboration are expected.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in running operations and performance management across global delivery centers for multiple regions.

Responsibilities

• Lead the development the Operations Hub supporting operations and performance management across delivery centers.
• Manage operational metrics with financial outcomes, budget planning, cost optimization, and integration targets across delivery centers.
• Lead annual operating plans, recurring forecasts, and monthly business performance reviews for delivery centers.
• Work with finance to develop and manage annual budgets and forecasts for offshore centers to maximize cost efficiency.
• Establish and drive stakeholder management and governance including SteerCo's, monthly/quarterly reviews.
• Develop the GDC Operations Playbook, including operating model, contract management, invoice management, KPIs, knowledge management, and workforce planning.
• Other duties as assigned.

Skills

IT service delivery

Global operations

Budget planning

Forecasting

KPI management

Executive influence

Stakeholder management

Leadership

English fluency

Education

Bachelor's in IT/Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the GDC ecosystem across regions. This role requires strong forecasting, executive leadership, and experience managing large scale delivery centers.

The position emphasizes budget planning, KPI governance, and performance analytics to drive cost efficiency and growth to 10,000+ resources. A hybrid work model and in-person collaboration are expected.