Global Delivery Center Operations & Performance Director

Grant Thornton

Tulsa (OK)

Hybrid

USD 187,000 - 313,000

Full time

14 days+
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Benefits offered by this job

Bonus potential
Comprehensive benefits
Hybrid work model

Job summary

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the GDC ecosystem across regions. This role requires strong forecasting, executive leadership, and experience managing large scale delivery centers.

The position emphasizes budget planning, KPI governance, and performance analytics to drive cost efficiency and growth to 10,000+ resources. A hybrid work model and in-person collaboration are expected.

Qualifications

  • Bachelor's degree in IT, Business or related field; MBA preferred.
  • 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
  • Proven track record in running operations and performance management across global delivery centers for multiple regions.

Responsibilities

  • Lead the development the Operations Hub supporting operations and performance management across delivery centers.
  • Manage operational metrics with financial outcomes, budget planning, cost optimization, and integration targets across delivery centers.
  • Lead annual operating plans, recurring forecasts, and monthly business performance reviews for delivery centers.
  • Work with finance to develop and manage annual budgets and forecasts for offshore centers to maximize cost efficiency.
  • Establish and drive stakeholder management and governance including SteerCo's, monthly/quarterly reviews.
  • Develop the GDC Operations Playbook, including operating model, contract management, invoice management, KPIs, knowledge management, and workforce planning.
  • Other duties as assigned.

Skills

IT service delivery
Global operations
Budget planning
Forecasting
KPI management
Executive influence
Stakeholder management
Leadership
English fluency

Education

Bachelor's in IT/Business
MBA preferred

Job description

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the GDC ecosystem across regions. This role requires strong forecasting, executive leadership, and experience managing large scale delivery centers.

The position emphasizes budget planning, KPI governance, and performance analytics to drive cost efficiency and growth to 10,000+ resources. A hybrid work model and in-person collaboration are expected.

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