Global Delivery Center: Organization Effectiveness Leader

Grant Thornton

Downers Grove (IL)

On-site

USD 160,000 - 240,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Hybrid work model

In-person attendance 3 days per week

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the program portfolio that shapes our global delivery ecosystem across EMEA, APAC, and LATAM. The role requires executive presence and experience aligning delivery centers with enterprise strategy.

You will drive standardization, governance, and stakeholder engagement while guiding growth to 10,000+ delivery resources.

Qualifications

10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
Proven experience running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale.
Strong understanding of onshore/nearshore/offshore delivery model and global service delivery.
Exceptional communication, presentation, and executive-level influencing skills.
Hands-on leader with solid portfolio and program management and bias toward execution.

Responsibilities

Lead transformation programs to drive consistency and standardization across delivery centers at scale.
Manage stakeholder communications, SteerCo, and governance with ROI progress updates.
Develop Delivery Center Playbooks and best practices for engaging across centers.
Create customer success stories and accelerate adoption across centers.
Establish repeatable onboarding playbooks to support growth to 10,000+ resources.
Other duties as assigned.