Global Delivery Center Effectiveness Leader

Grant Thornton; Melville (NY); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead and optimize the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role drives standardization, governance, and executive-level communication for a 10,000+ delivery workforce.

The candidate will oversee a portfolio of transformation programs, build playbooks, and craft customer success stories to accelerate adoption across delivery centers.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strong portfolio and program management and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Ability to work in complex multinational environments with senior leadership.

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale.
• Oversee stakeholder management and governance including SteerCo's and reviews to communicate progress against the program portfolio.
• Develop Delivery Center Playbooks for engagement across delivery centers.
• Create customer success stories and testimonials across delivery centers to accelerate adoption.
• Establish onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources.

Skills

Executive presence

Strong communication

Influencing skills

Portfolio management

Strategic leadership

Education

Bachelor’s degree in IT or Business

MBA preferred

Job description

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead and optimize the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role drives standardization, governance, and executive-level communication for a 10,000+ delivery workforce.

The candidate will oversee a portfolio of transformation programs, build playbooks, and craft customer success stories to accelerate adoption across delivery centers.