Global Data Center Product Technical Writer

Pinnacle Group, Inc.; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Product is an integrated data center operations data product used to plan and execute lifecycle management. It brings together Processes, Parts, and People to support data center work across regions globally.

The Product team seeks a Technical Writer to own end-user and technical documentation, including user guides, onboarding content, developer guides, API references, and release notes. You will partner with engineers, PMs, and UX to translate complex workflows into clear, actionable

Qualifications

• 3+ years of experience as a technical writer producing software or technical product documentation.
• Bachelor's degree in Technical Communication, English, Computer Science, or related field.
• Experience authoring in structured documentation tools and formats (Markdown, HTML, wikis, docs-as-code, or a component content management system).
• Experience partnering with software engineers and product managers to gather and verify technical information.
• Strong portfolio or writing samples demonstrating end-user guides and/or API/developer documentation.

Responsibilities

• Plan, write, edit, and maintain user-facing documentation for The Product, including task-based user guides, onboarding materials, FAQs, and release notes.
• Produce developer-facing technical content such as API references, process authoring/developer guides, and content-management documentation.
• Translate complex data center workflows into clear, concise, step-by-step instructions.
• Develop and enforce documentation standards, style guidelines, templates, and information architecture that scale across regions and audiences.
• Validate documentation for technical accuracy by testing procedures and reviewing against the product.
• Manage documentation as part of the release cycle, keeping content current as features launch across regions.
• Gather and act on feedback from technicians, managers, and service owners to continuously improve content quality and findability.
• Work with localization team to structure content appropriately for a global, multi-region operator audience.

Skills

Technical writing

Onboarding content

Release-note writing

Developer guides

Process documentation

Education

Bachelor's degree

Tools

Markdown

HTML

Wikis

Git

CI/CD

OpenAPI

Job description

The Product is an integrated data center operations data product used to plan and execute lifecycle management. It brings together Processes, Parts, and People to support data center work across regions globally.

The Product team seeks a Technical Writer to own end-user and technical documentation, including user guides, onboarding content, developer guides, API references, and release notes. You will partner with engineers, PMs, and UX to translate complex workflows into clear, actionable