Global Data Center Operations Lead

Socket.dev; New Albany (OH); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

RSUs

Sign-on bonus

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a technology manager to lead a data center operations team responsible for global infrastructure. You will mentor staff, sponsor projects, and drive technical solutions across hardware and networks, all while participating in on-call rotations to ensure 24/7 data center reliability.

You will manage multiple sites, develop career paths, and guide automation initiatives to improve efficiency and service levels. Travel to facilities may be required as operations evolve.

Qualifications

• 2+ years of operations and on-call support for data center facilities.
• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Leadership

On-call support

Education

Bachelor's degree in CS/Engineering or related field

Tools

Sysadmin tools

Job description

Amazon is seeking a technology manager to lead a data center operations team responsible for global infrastructure. You will mentor staff, sponsor projects, and drive technical solutions across hardware and networks, all while participating in on-call rotations to ensure 24/7 data center reliability.

You will manage multiple sites, develop career paths, and guide automation initiatives to improve efficiency and service levels. Travel to facilities may be required as operations evolve.