Global Data Center Operations Lead

Amazon Inc.; Manassas (VA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon in Manassas, VA is seeking an experienced Technology Manager to lead a diverse Data Center Operations team responsible for hardware, networking, and 24/7 on-call support.

You will develop strategies, mentor staff, manage performance, and sponsor projects across multiple sites, while ensuring safety, security, and high service levels.

Travel to facilities as needed and adapt to evolving infrastructure challenges as the cloud footprint expands.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.

Skills

People management

IT experience

On-call support

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon in Manassas, VA is seeking an experienced Technology Manager to lead a diverse Data Center Operations team responsible for hardware, networking, and 24/7 on-call support.

You will develop strategies, mentor staff, manage performance, and sponsor projects across multiple sites, while ensuring safety, security, and high service levels.

Travel to facilities as needed and adapt to evolving infrastructure challenges as the cloud footprint expands.