Technical Support Engineer

QLYS_US Qualys, Inc.; Nevada (IA); On-site; USD 85,000 - 120,000; Full time

Job summary

Qualys, Inc. is seeking a Technical Support Engineer to manage prompt resolution of customer and partner service requests in a highly secure environment.

You will interact with teams across engineering, sales, and operations to ensure satisfaction and smooth integration of Qualys products into customer environments. The ideal candidate has hands-on networking knowledge, strong Windows and Linux experience, and a passion for security.

Qualifications

• Bachelor of Science in Computer Science or equivalent experience.
• 3+ years of experience in a technical support role.
• Unix/Linux experience in an enterprise environment.
• In-depth TCP/IP understanding.
• Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Windows Active Directory authentication and security.
• Knowledge of Samba/Active Directory integration and related services.
• Splunk usage including log queries and report/dashboard generation.
• Excellent written and verbal communication skills.
• Bilingual candidates highly desirable (Spanish, Portuguese).

Responsibilities

• Provide support via phone, email, and WebEx focused on the Qualys portfolio and its integration with customer environments.
• Collaborate with Customer Service, Engineering, Finance, Sales, Alliances and Operations.
• Ensure high levels of customer satisfaction with all transactions.

Skills

Networking

Windows

Linux/Unix

Security

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science

Tools

Splunk

SQL

Bash

Python

JIRA

IIS

Apache

Tomcat

WebLogic

WebSphere

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Grow your career internally at Qualys, our best talent comes from within! The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualys portfolio of products and their integration with customer environments.

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

Required Knowledge/Experience:

• Bachelor of Science in Computer Science or equivalent experience
• 3+ years of experience in a technical support role.
• Unix/Linux experience in an enterprise environment.
• In-depth TCP/IP understanding.
• LAN/WAN infrastructures.
• Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
• Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Windows Active Directory authentication and security.
• Knowledge of Samba/Active Directory integration
• CIFS, DNS, ACL, server/client configuration.
• Splunk usage including but not limited to log queries and report/dashboard generation
• Experienced with packet capture review and diagnosis.
• Oracle and Microsoft SQL knowledge
• Outstanding troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

. Bilingual candidates highly desirable ( Spanish, Portuguese )

Preferred:

• Systems Management experience (KACE, GPO deployments)
• Previous API support and Regex knowledge.
• Scripting experience (Bash, Python)
• Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
• CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
• Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)

Have you notified your current manager of your application?

Qualys is an Equal Opportunity Employer, please see our EEO policy.

Join our talent community and receive the latest Qualys news, content, and be first in line for new job opportunities.

Join our Talent Community!

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.