Enterprise Cybersecurity Customer Success Lead

DomainTools; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully paid medical, dental & vision

401k with company match

Flexible PTO & well-being benefits

Job summary

DomainTools is seeking a Customer Success Manager to manage enterprise accounts, onboard new logos, and secure renewals while collaborating with an expansion manager to grow bookings.

You will build trusted advisor relationships with IT leaders, lead QBRs, and ensure customers realize value from Cyber Threat Intelligence and DNS data solutions. Travel as needed to represent DomainTools at events.

Qualifications

• 3+ years in global multinational account management with technology solutions
• Direct experience with cybersecurity solutions and DNS-related offerings
• SaaS sales experience with proven retention and expansion success
• Ability to influence decision-makers and negotiate on value
• Analytical approach to customer engagement and pipeline management

Responsibilities

• Manage accounts from onboarding to renewals and expansion
• Maintain relationships with IT leaders and executives to become trusted advisor
• Lead QBRs, review product adoption, and communicate roadmap
• Coordinate with expansion partners to meet renewal and uplift targets
• Forecast pipeline and monitor customer health scores across accounts

Skills

Global account management

C-suite relationships

Cybersecurity domain knowledge

SaaS sales & renewals

Sales forecasting

Analytical mindset

Travel readiness

Tools

Salesforce

Gainsight

Clari

Job description

DomainTools is seeking a Customer Success Manager to manage enterprise accounts, onboard new logos, and secure renewals while collaborating with an expansion manager to grow bookings.

You will build trusted advisor relationships with IT leaders, lead QBRs, and ensure customers realize value from Cyber Threat Intelligence and DNS data solutions. Travel as needed to represent DomainTools at events.