Global Cyber Operations Excellence Lead

State Street

Austin (TX)

Hybrid

USD 120,000 - 203,000

Full time

14 days+

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Benefits offered by this job

401K match

Paid time off

Employee assistance program

Volunteer time off

Job summary

State Street’s Cyber DNA team seeks a Global Operational Excellence Lead to establish world-class governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. You will partner with global teams to implement production management, incident, change, and service management processes while driving AI-enabled automation and scalable operations.

The role emphasizes operational maturity, regulatory readiness, and measurable business outcomes across a

Qualifications

Bachelor's degree in Cyber Security, CS, IT, Engineering, Business administration or related field.
12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
7+ years of experience in operational governance, production management, or service management leadership.
Demonstrated experience leading global teams and enterprise-scale operational programs.
Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
Strong knowledge of ISO 9001 QMS and ISO 27001 ISMS, including certification and audit preparedness.
Master's degree (MBA or related technical discipline).
Experience within highly regulated industries such as financial services.
Experience driving operational transformation, operational maturity programs, and AI-enabled operations.

Responsibilities

Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
Drive operational readiness and lifecycle management for cybersecurity products and platforms.
Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
Lead continuous improvement, automation, and process optimization initiatives.
Lead root cause analysis activities and drive sustainable corrective and preventive actions.
Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
Provide executive-level operational reporting and strategic recommendations.
Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.