AI-Driven Global Cyber Ops Excellence Lead

State Street

Quincy (MA)

Hybrid

USD 120,000 - 203,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Insurance coverage

Paid time off

Employee Assistance Program

Annual incentive awards

Tax-advantaged savings plans

Job summary

State Street’s Cyber DNA team seeks a Global Operational Excellence Lead to establish governance, resilience, and continuous improvement across cyber data, analytics, and AI platforms. You will partner with global Cyber Security, Infrastructure, and Enterprise Continuity Services to enable faster, AI-driven decisions and stronger threat detection and response.

The role drives production management, governance frameworks, and service delivery maturity, ensuring regulatory readiness and measurable

Qualifications

Bachelor's degree in Cyber Security, CS, IT, Engineering, or related field.
12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
7+ years in operational governance, production management, or service management leadership roles.
Demonstrated experience leading global teams and enterprise-scale operational programs.
Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 ISMS.
Master's degree (MBA or related technical discipline).
Experience within highly regulated industries such as financial services.
Experience driving operational transformation, operational maturity programs, and AI-enabled operations.

Responsibilities

Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
Drive operational readiness and lifecycle management for cybersecurity products and platforms.
Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
Lead continuous improvement, automation, and process optimization initiatives.
Lead root cause analysis activities and drive sustainable corrective and preventive actions.
Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
Provide executive-level operational reporting and strategic recommendations.
Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.