Global Cyber Ops Excellence Lead

State Street; Boston (MA); Hybrid; USD 120,000 - 203,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Incentive compensation

Tax-advantaged savings plans

Job summary

State Street’s Cyber DNA team seeks a Global Operational Excellence Lead to establish governance, resilience, and continuous improvement across cyber data, analytics, and AI platforms. You will partner with Global Cyber Security, Infrastructure, and Enterprise Continuity Services to drive production management, incident/problem/change processes, and measurable business outcomes across a global organization.

Strong leadership and advisory capabilities are essential.

Qualifications

• Bachelor's degree in a related field.
• 12+ years in cyber security or technology operations leadership.
• 7+ years in governance, production, or service management leadership.
• Experience leading global teams and enterprise-scale programs.
• Certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
• Strong knowledge of ISO 9001 QMS and ISO 27001 ISMS.

Responsibilities

• Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
• Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
• Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
• Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency and scale operations.
• Partner with Product Management, Engineering, Security Ops, Risk, Audit, and Compliance to improve operational effectiveness.
• Drive operational readiness and lifecycle management for cybersecurity products and platforms.
• Develop KPI, SLA, and SLO frameworks to measure service performance and outcomes.
• Establish and govern quality management and information security practices aligned with ISO 9001/ISO 27001.
• Lead continuous improvement, automation, and process optimization initiatives.
• Lead root cause analysis and sustainable corrective actions.
• Ensure compliance with controls, regulatory requirements, and audit expectations.
• Manage vendor relationships and performance of strategic partners.
• Provide executive-level operational reporting and strategic recommendations.
• Mentor globally distributed teams to foster accountability and improvement.

Skills

Infrastructure operations

Engineering leadership

Public cloud operations

ITIL-based service management

Automation and AI

Executive communication

Global team leadership

Education

Bachelor's degree in related field

12+ years in Cyber Security/Technology Operations leadership

7+ years in governance/production or service management leadership

Master's degree (MBA or related)

Job description

State Street’s Cyber DNA team seeks a Global Operational Excellence Lead to establish governance, resilience, and continuous improvement across cyber data, analytics, and AI platforms. You will partner with Global Cyber Security, Infrastructure, and Enterprise Continuity Services to drive production management, incident/problem/change processes, and measurable business outcomes across a global organization.

Strong leadership and advisory capabilities are essential.