Global CX Intern: Analytics & Insights

Schneider Electric; Fort Collins (CO); On-site; USD 32,000 - 38,000; Part time

Job summary

Schneider Electric’s Global Customer Experience Intern will work with the Head of Global Quality Operations and Customer Experience to study CX practices across the Industrial Automation unit and develop a comprehensive implementation roadmap for Process Automation Global Quality.

You will analyze customer feedback with Medallia, create Power BI dashboards, and support executive communications using Copilot and PowerPoint.

Qualifications

• Pursuing a bachelor’s degree with expected graduation by Spring 2029.
• Interest in Customer Experience, quality, analytics, or process improvement.
• Strong research, data analysis, visualization, and communication skills.
• Ability to collaborate in a global, cross-functional environment.
• Familiarity with Medallia, Power BI, Copilot, or PowerPoint is valued.
• Fluent written and spoken English.
• Authorized to work in the United States on a full-time, ongoing basis (no sponsorship).
• Available to work up to 17.5 hours per week during spring, with most hours in office.

Responsibilities

• Research the Industrial Automation CX network, tools, practices, metrics, and requirements.
• Assess CX practices already implemented within Process Automation Global Quality.
• Identify gaps and develop a prioritized implementation roadmap.
• Analyze customer satisfaction surveys using Medallia.
• Create CX dashboards and visualizations using Power BI.
• Use Copilot and PowerPoint to support research, analysis, and presentations.
• Collaborate with colleagues across functions, regions, and cultures.
• Present findings, progress, and recommendations to global leadership.

Skills

Customer Experience

Quality

Analytics

Communication

Cross-functional collaboration

English fluency

No sponsorship needed

Education

Bachelor’s degree in progress

Tools

Medallia

Power BI

Microsoft Copilot

PowerPoint

Job description

Schneider Electric’s Global Customer Experience Intern will work with the Head of Global Quality Operations and Customer Experience to study CX practices across the Industrial Automation unit and develop a comprehensive implementation roadmap for Process Automation Global Quality.

You will analyze customer feedback with Medallia, create Power BI dashboards, and support executive communications using Copilot and PowerPoint.