CX Insights Intern: Data Dashboards & Customer Research

OhioX; Columbus (OH); On-site; USD 32,000 - 69,000; Full time

Benefits offered by this job

Professional development

Mentoring opportunities

Networking events

Job summary

Nationwide’s Personal Lines Customer Experience internship offers hands-on experience transforming customer and agent feedback into actionable insights. You will develop Power BI dashboards, analyze sentiment, and collaborate with CX leaders to improve customer experiences.

You’ll participate in mentorship, professional development, and networking within a Fortune 100 company, gaining exposure to Voice of the Customer programs and journey insights.

Qualifications

• Pursuing a bachelor’s degree in a relevant field.
• Sophomore or junior year preferred.
• Internship experience or relevant work experience preferred.

Responsibilities

• Organize, categorize, and analyze customer and agent feedback from multiple sources.
• Identify themes, pain points, and sentiment trends in verbatims.
• Develop and maintain a reusable repository of feedback.
• Build and enhance Power BI dashboards, reports, and interactive tools.
• Create visualizations to help stakeholders understand trends and insights.
• Support automation of customer experience reporting and data prep processes.
• Conduct competitive research on customer experiences and engagement practices.
• Research Gen Z customer behaviors to inform insurance industry implications.
• Participate in research activities and stakeholder meetings.
• Translate data into actionable insights and recommendations.

Skills

Analytical thinking

Communication

Data visualization

Power BI

Excel

PowerPoint

Collaboration tools

Self-motivation

Education

Bachelor's degree in Business, Marketing, Data Analytics, Supply Chain Management, Customer Experience, Communications, Psychology, Economics or related field

Tools

Power BI

Microsoft Excel

PowerPoint

Job description

Nationwide’s Personal Lines Customer Experience internship offers hands-on experience transforming customer and agent feedback into actionable insights. You will develop Power BI dashboards, analyze sentiment, and collaborate with CX leaders to improve customer experiences.

You’ll participate in mentorship, professional development, and networking within a Fortune 100 company, gaining exposure to Voice of the Customer programs and journey insights.