Customer Service Agent

Global-e; Atlanta (GA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Energetic work environment

Job summary

A global e-commerce platform in Atlanta is seeking a Customer Service Agent to provide written support to merchants and customers. This hybrid role involves responding to inquiries accurately and efficiently while collaborating with internal teams. The ideal candidate thrives in a dynamic environment and has strong writing skills. We offer a supportive work culture and opportunities for professional growth.

Qualifications

• Comfort working in a fast-paced and detail-oriented environment.
• Previous customer service experience preferred.

Responsibilities

• Provide high-quality written support to merchants and end customers.
• Accurately respond to customer tickets from global markets.
• Communicate effectively with internal teams.
• Use logic, empathy, and efficiency to meet performance goals.
• Escalate urgent issues to Team Leader.
• Contribute ideas to improve processes.

Skills

Strong written communication skills

Attention to detail

Problem-solving ability

Collaboration with teams

Tools

Zendesk

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We’re looking for a Customer Service Agent to join our team in Atlanta, GA, where every day brings new challenges and opportunities to grow.

As part of our fast-paced and growing international company, you’ll provide exceptional support to merchants and customers around the world. This role requires strong written communication skills, attention to detail, and the ability to adapt responses based on varying merchant policies and procedures. If you\'re someone who thrives in a dynamic environment and enjoys problem-solving, we’d love to hear from you.

What You’ll Do

• Provide high-quality written support to merchants and end customers, no phone calls, just smart, thoughtful messaging.
• Accurately respond to customer tickets from global markets by quickly identifying and applying the relevant merchant’s procedures.
• Communicate effectively with internal teams to gather information and resolve inquiries.
• Use logic, empathy, and efficiency to meet individual and team performance goals.
• Escalate urgent or unusual issues to your Team Leader to maintain smooth operations.
• Contribute ideas and feedback to help improve processes and the overall customer experience.

What We’re Looking For

• Comfort working in a fast-paced, detail-oriented environment.
• Zendesk experience is a plus.
• Ability to collaborate with cross-functional internal teams.
• Previous customer service experience preferred.

What We Offer

• Monday to Friday workweek, 9:00 AM to 6:00 PM EST
• A positive, energetic work environment with supportive teammates and engaged leadership.
• Opportunities for professional growth in a global, expanding organization.
• The chance to be part of a professional, ambitious, and fun team.
• Competitive compensation and attractive benefits.
• Hybrid position — working 3 days a week from our office in Atlanta, GA