Global CX Specialist - Hybrid & Growth

CHEP; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Cultural vouchers

Life insurance

Career growth & opportunities

CheP/Brambles shares

Volunteer days

Meal tickets

Job summary

CHEP is seeking a customer service professional to manage inquiries, onboarding, and ongoing support in a hybrid work environment. You will collaborate with Sales, Finance and Operations to ensure a seamless customer experience, maintain data integrity, and contribute to ongoing service improvements. The role emphasizes proactive problem solving, account health monitoring, and effective communication with customers and internal teams.

Qualifications

• Bachelor degree required.
• Fluent in English and Romanian; additional CE languages a plus.
• Experience in Customer Service, Supply Chain, or FMCG preferred.
• Direct customer liaising and strong communication skills required.

Responsibilities

• Manage and resolve customer inquiries, complaints and requests within SLAs.
• Assist onboarding of new customers and provide system training as needed.
• Collaborate with Sales, Finance and Operations to ensure seamless customer experience.
• Maintain and update customer information and service requests in systems.
• Conduct regular account reviews to identify improvements and drive satisfaction.
• Support process improvements and contribute to service level enhancements.

Skills

Fluent English

Romanian language

Creative problem solving

Team player

Autonomous work

Customer service mindset

Education

Bachelor's degree

Tools

myCHEP system

CRM system

Job description

CHEP is seeking a customer service professional to manage inquiries, onboarding, and ongoing support in a hybrid work environment. You will collaborate with Sales, Finance and Operations to ensure a seamless customer experience, maintain data integrity, and contribute to ongoing service improvements. The role emphasizes proactive problem solving, account health monitoring, and effective communication with customers and internal teams.