Global Head of Customer Support - Remote, AI-Driven Scale

TeamViewer; Chicago (IL); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible PTO

401(k) with employer matching

Comprehensive Health insurance package

Up to 12 weeks of Parental Leave

Job summary

TeamViewer is searching for a Global Head of Customer Support to lead and enhance their worldwide support organization across a multi-product SaaS portfolio. The ideal candidate will have 10-15+ years of leadership experience and a proven track record in improving customer satisfaction. Responsibilities include executing a customer support strategy, standardizing operations, and enhancing efficiency through AI and automation. This is a remote role with a competitive compensation package, flexible PTO, and comprehensive health benefits.

Qualifications

• 10–15+ years of progressive leadership experience in Customer Support or Technical Support within multiple SaaS organizations.
• Proven success leading global, multi-product, multi-tier support organizations at scale for B2C, SMB and Enterprise.
• Strong track record of improving CSAT, SLA performance, and reducing cost-to-serve.

Responsibilities

• Set and execute a global customer support strategy aligned with growth, cost efficiency, and customer experience.
• Standardize global support operations across regions, products, and customer segments.
• Build and lead a high-performing, globally distributed support organization.

Skills

Leadership in Customer Support

Customer Satisfaction Improvement

Process Standardization

AI-driven Support Models

Job description

TeamViewer is searching for a Global Head of Customer Support to lead and enhance their worldwide support organization across a multi-product SaaS portfolio. The ideal candidate will have 10-15+ years of leadership experience and a proven track record in improving customer satisfaction. Responsibilities include executing a customer support strategy, standardizing operations, and enhancing efficiency through AI and automation. This is a remote role with a competitive compensation package, flexible PTO, and comprehensive health benefits.