Global Support Leader - Remote & AI-Driven

Jobgether; Oregon; Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

Remote-first environment

Paid time off

Fully paid parental leave

Home office stipend

Professional development

Leadership training

Inclusive global culture

Career growth

Job summary

Jobgether is looking for a Head of Global Support in the United States to lead a diverse, global team of ~130 professionals. You will shape strategy, drive proactive customer partnerships, and ensure high-quality service across phone, chat, email, and messaging.

You will oversee workforce planning, KPI optimization, and data-driven improvements while leveraging AI to boost efficiency. Remote-first role with global collaboration.

Qualifications

• 8+ years in customer support or service operations with 4+ years in leadership.
• Bachelor's degree in Hospitality, Business, Technology, or related field or equivalent experience.
• Experience building and scaling high-volume contact centers across multiple channels.
• Proven leadership of globally distributed teams across regions, time zones, languages, and cultures.

Responsibilities

• Lead a global support org of ~130 professionals across LATAM, EMEA, APAC.
• Define and execute a proactive, customer-focused global support strategy.
• Oversee multi-channel operations with consistent service across regions.
• Drive performance via workforce management, capacity planning, and QA.

Skills

Leadership

Global team management

AI & automation

Workforce management

KPI monitoring

Crisis management

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree in Hospitality/Business/Technology

Master's degree (advantage)

Tools

ERP systems

PMS systems

POS systems

Payment solutions

Job description

Jobgether is looking for a Head of Global Support in the United States to lead a diverse, global team of ~130 professionals. You will shape strategy, drive proactive customer partnerships, and ensure high-quality service across phone, chat, email, and messaging.

You will oversee workforce planning, KPI optimization, and data-driven improvements while leveraging AI to boost efficiency. Remote-first role with global collaboration.