Global Head of Customer Support - Remote, AI-Driven Scale

TeamViewer; Atlanta (GA); Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive Health insurance package

Up to 12 weeks of Parental Leave

Quarterly team building events

Job summary

TeamViewer in Atlanta, GA is seeking a Global Head of Customer Support to lead a multi-tier support organization for its SaaS portfolio. This role involves setting a global strategy, standardizing operations, enhancing customer experience, and leveraging AI for efficiency. Candidates should have 10–15 years of experience in customer support within SaaS, along with a proven success record. The company offers remote work options, competitive compensation, and comprehensive health insurance.

Qualifications

• 10–15+ years of experience in Customer Support or Technical Support within SaaS.
• Proven success leading global, multi-product support organizations.
• Ability to standardize processes across regions.

Responsibilities

• Set and execute a global customer support strategy.
• Build and lead a high-performing support organization.
• Drive automation and platform modernization.

Skills

Leadership experience in Customer Support or Technical Support

Strong track record of improving CSAT, SLA performance

Expertise in support platforms and AI-driven support models

Job description

TeamViewer in Atlanta, GA is seeking a Global Head of Customer Support to lead a multi-tier support organization for its SaaS portfolio. This role involves setting a global strategy, standardizing operations, enhancing customer experience, and leveraging AI for efficiency. Candidates should have 10–15 years of experience in customer support within SaaS, along with a proven success record. The company offers remote work options, competitive compensation, and comprehensive health insurance.