Customer Success Manager

9 Earth Inc.; United States; On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Eight days of Paid Leave per year

Birthday Leave: One paid day off during your birthday month

Professional Development Stipend

Mandatory insurance coverage

Job summary

A California-based enterprise services company is seeking a Customer Success Manager to oversee client relationships and ensure satisfaction with managed SD-WAN services. The ideal candidate will have strong communication skills, an associate degree or above, and experience in customer service or project coordination. Bilingual skills in English and Mandarin is a plus. This role offers paid leave and professional development support.

Qualifications

• 1-2 years of experience in customer service, account management, or technical project coordination.
• Must be legally authorized to work in the United States without employer sponsorship.
• Strong communication and coordination skills for international clients.

Responsibilities

• Manage client relationships and ensure customer satisfaction with services.
• Act as a liaison between clients and technical teams.
• Track service performance metrics for improvement.
• Support client onboarding and provide training resources.
• Document customer feedback and provide regular reports.

Skills

Client relationship management

Strong communication skills

Coordination skills

Familiarity with SD-WAN

Bilingual communication (English + Mandarin)

Education

Associate degree or above in IT, Business, or related field

Bachelor’s degree preferred

Job description

9 Earth Inc. is a California-based enterprise network services company specializing in Managed SD-WAN and MPLS VPN solutions for multinational enterprises. Our clients include leading global brands such as Yum! Brands, Singer Sewing Machines, and Spellman. We deliver secure, scalable, and reliable network connectivity across global branch offices, data centers, and cloud platforms.

Customer Success Manager

Employment Type: Full-time, Non-exempt

Responsibilities:

Manage client relationships and ensure customer satisfaction with our managed SD-WAN services.

Act as a liaison between enterprise clients and technical teams, ensuring service delivery aligns with business goals.

Track service performance metrics and proactively identify opportunities for service improvement.

Support client onboarding and provide training resources for IT teams in global offices.

Document customer feedback and provide regular reports to management.

Requirements:

Associate degree or above in IT, Business, or related field (Bachelor’s degree preferred).

1–2 years of experience in customer service, account management, or technical project coordination.

Strong communication and coordination skills, with the ability to work with international enterprise clients.

Familiarity with enterprise networking concepts (SD-WAN, VPN, cloud connectivity) is a plus.

Bilingual communication skills (English + Mandarin) a plus.

Must be legally authorized to work in the United States without employer sponsorship.

A total of eight (8) days of Paid Leave per year.

Birthday Leave: One paid day off during your birthday month.

Professional Development Stipend to support continuous learning.

Mandatory state and federal insurance coverage (UI, SDI, Workers’ Compensation, Social Security, Medicare).