Global Customer Solutions Specialist

Direct Staffing Inc; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency in Madison, Wisconsin is seeking candidates for a customer service role. Responsibilities include responding to customer inquiries, documenting interactions, and solving issues via telephone. Candidates should have at least a High School Diploma, with a preference for a Bachelor's degree. The position requires strong communication skills and a minimum of one year of customer service experience. This is a 3-month assignment with a business casual environment and scheduled shifts from 8am to 5pm, Monday through Friday.

Qualifications

• Minimum of 1 year of experience in a customer service environment.
• Must possess basic to intermediate computer skills and MS Office experience.
• Ability to learn quickly and apply new knowledge.

Responsibilities

• Provides customers with information in response to escalated questions.
• Documents customer interactions and product/service issues.
• Uses telephone skills to solve customer issues.

Skills

Customer Service Experience

Attention to detail

Communication skills

Education

High School Diploma or Equivalent

Bachelor’s degree in business or related discipline

Tools

Microsoft Office

Excel

Job description

A staffing agency in Madison, Wisconsin is seeking candidates for a customer service role. Responsibilities include responding to customer inquiries, documenting interactions, and solving issues via telephone. Candidates should have at least a High School Diploma, with a preference for a Bachelor's degree. The position requires strong communication skills and a minimum of one year of customer service experience. This is a 3-month assignment with a business casual environment and scheduled shifts from 8am to 5pm, Monday through Friday.