Customer Service Specialist II — Drive Solutions & Satisfaction

Brady Corporation; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive insurance coverage

Generous 401(k) with company match

Paid time off and holidays

Education reimbursement opportunities

Employee Assistance Program

Job summary

A global leader in safety solutions is seeking a Customer Service Representative in Milwaukee, WI. The successful candidate will efficiently manage customer inquiries through various channels, ensure satisfaction, and provide valuable product information. You should possess strong communication and problem-solving skills, with a commitment to continual improvement in customer service. The position offers comprehensive benefits along with opportunities for personal and professional growth, making it an excellent opportunity for those eager to excel in a dynamic environment.

Qualifications

• Minimum of 2 years of customer service experience.
• Ability to work under pressure and make independent decisions.
• Team player willing to share job knowledge.

Responsibilities

• Handle customer interactions from start to finish.
• Develop relationships with customers to provide excellent service.
• Initiate problem resolution for open customer issues.

Skills

Verbal and written communication skills

Problem solving

Time management

Ability to multi-task

Attention to detail

Adaptability to changing environments

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

A global leader in safety solutions is seeking a Customer Service Representative in Milwaukee, WI. The successful candidate will efficiently manage customer inquiries through various channels, ensure satisfaction, and provide valuable product information. You should possess strong communication and problem-solving skills, with a commitment to continual improvement in customer service. The position offers comprehensive benefits along with opportunities for personal and professional growth, making it an excellent opportunity for those eager to excel in a dynamic environment.