Global Customer Service & Order Specialist

BioSpace; Indiana; On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Pharmacopeial Convention (USP) is seeking a Customer Service Representative to receive and process global quotes and orders for USP products including 4800+ Reference Standards and publication products.

You will respond to inquiries by email, phone, and fax and collaborate with Customer Service Management to resolve issues. You will support domestic and international customers with complex order fulfillment, manage orders, and maintain goodwill by timely responses and accurate

Responsibilities

• Receive and process USP’s global customer quotes and orders on a daily basis for USP products which include 4800+ Reference Standards, and publication products.
• Respond to customer inquiries via email, phone, and fax, as assigned by Customer Service Management.
• Resolve problem orders and investigate and document complaints from customers.
• Assist domestic and international customers with complex order and fulfillment processes.
• Manage Orders and other customer service responsibilities.

Job description

The U.S. Pharmacopeial Convention (USP) is seeking a Customer Service Representative to receive and process global quotes and orders for USP products including 4800+ Reference Standards and publication products.

You will respond to inquiries by email, phone, and fax and collaborate with Customer Service Management to resolve issues. You will support domestic and international customers with complex order fulfillment, manage orders, and maintain goodwill by timely responses and accurate