Global Customer Service Manager - India Team Lead

BioSpace; Indiana; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Job summary

USP, the U.S. Pharmacopeial Convention, seeks a Manager, Customer Service to lead the India-based Customer Success team within a global matrixed organization.

You will oversee quote-to-order activities and resolve complex customer requests, collaborating with Finance, IT, Quality, Sales, and Product to deliver reliable outcomes and continuous improvements. Ideal candidates will have a Bachelor's degree and 7+ years in Customer Success or related fields, with strong English, leadership, and

Qualifications

• Bachelor's degree in Business, Sales or related field.
• 7+ years in Customer Success, Sales or related field in a multi-cultural environment.

Responsibilities

• Lead, coach, and develop the India Customer Service team with clear expectations and succession readiness.
• Own quote-to-order and order-related service outcomes, ensuring accurate and timely responses.
• Partner with global teams to translate strategy into measurable local plans and outcomes.
• Drive continuous improvement through quality, productivity, and customer feedback insights.

Skills

Customer Success

English fluency

Leadership

Communication skills

Organization

Problem solving

Microsoft Office

Oracle CRM

Education

Bachelor's degree

Tools

Oracle

CRM systems

Job description

USP, the U.S. Pharmacopeial Convention, seeks a Manager, Customer Service to lead the India-based Customer Success team within a global matrixed organization.

You will oversee quote-to-order activities and resolve complex customer requests, collaborating with Finance, IT, Quality, Sales, and Product to deliver reliable outcomes and continuous improvements. Ideal candidates will have a Bachelor's degree and 7+ years in Customer Success or related fields, with strong English, leadership, and