Global Customer Quality Programs Manager

Lenovo

Morrisville (NC)

On-site

USD 100,000 - 140,000

Full time

3 days ago

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Job summary

Lenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes. This role works across engineering, quality, services, and leadership teams to identify opportunities and deliver programs translating customer insights into improvements for Lenovo products, services, and processes.

Responsibilities include leading programs from concept to implementation, coordinating cross-functional teams,

Qualifications

Bachelor’s degree or equivalent in a related field.
5+ years in project/program management, engineering, and/or quality.
Strong communication and presentation skills.
Experience leading cross-functional initiatives and influencing without authority.
Experience with data analytics, Power BI, AI, or digital transformation preferred.

Responsibilities

Lead customer quality programs from concept through implementation.
Drive corrective actions with customers and internal stakeholders.
Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence.
Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development.
Develop executive presentations, dashboards, and leadership communications.
Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvements.
Lead customer engagement activities, onsite visits, pilot programs, and feedback collection.