Global Services CX Program Lead

Lenovo; Morrisville (NC); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lenovo Services Solutions Group (SSG) is seeking a highly motivated ISG ROW Service Delivery Program Manager to shape and enhance the customer experience across our worldwide services organization. This role sits at the intersection of customer experience, operational excellence, stakeholder management, and strategic program execution.

You will lead cross-functional programs, manage executive-level stakeholder engagements, oversee vendor relationships, and drive high-impact projects that support

Qualifications

• Bachelor's degree in Business, CS, Engineering, IT, or related field, or equivalent experience.
• 8+ years of experience in program management, service delivery, operations, customer experience, vendor management, or related discipline.

Responsibilities

• Lead global ISG CX initiatives to improve customer satisfaction, operational effectiveness, and service delivery outcomes.
• Coordinate monthly and quarterly business reviews with senior stakeholders and executives.
• Manage Lenovo's service delivery partner ecosystem, vendor performance, and governance practices.
• Lead cross-functional, multi-geography programs with milestones, timelines, and success metrics.
• Communicate effectively with executives and diverse stakeholder groups to align priorities and drive results.

Skills

Program management

Vendor management

Customer experience

Operations

Education

Bachelor's degree in Business, Computer Science, Engineering, Information Technology, or related field

Tools

SharePoint

Microsoft 365

Job description

Lenovo Services Solutions Group (SSG) is seeking a highly motivated ISG ROW Service Delivery Program Manager to shape and enhance the customer experience across our worldwide services organization. This role sits at the intersection of customer experience, operational excellence, stakeholder management, and strategic program execution.

You will lead cross-functional programs, manage executive-level stakeholder engagements, oversee vendor relationships, and drive high-impact projects that support